Hours of Operation

Reservations: We highly recommend booking your treatment in advance to ensure that your preferred time and service preference is available.  To make your reservation you may either book online or call (301) 984-6245 to speak to our spa concierge. Please note – a credit card will be required at the time of booking.

Online Booking Available –  at  www.bluwaterdayspa.com

Cancellation Policy: We require a 24-hour advance notification if you are unable to make your scheduled appointment.  If less notice is given and we can not fill the time slot, you will be charged the full cost of the service.

Price Variation: At Blu Water we have a multi-tiered pricing structure based on the licensed technicians’ education and experience level as well as the length of employment.

Arrival: Please arrive 10-15 Minutes prior to your appointment time.  For first time guests, arrive 15 Minutes early to complete your guest profile prior to your service.  Please understand late arrival may not receive an extension of treatment time. Late arrival may result in a necessity to reschedule your appointment.

Cell Phone Etiquette: In order to preserve a relaxing atmosphere, we request that you turn your cell phone to vibrate or off..  Cell phone use is only permitted in the retail boutique area.

Pets in Facility: For the health and safety of all guest, no pets are allowed in the facility unless they are registered as service animals with Montgomery County.

Methods of Payment: We accept all major credit cards, *checks and cash
*returned check fee - $35.00

Gift Cards Available: Share the gift of “well-being” with our Blu Water Day Spa Gift Card. Redeemable for service or retail (gratuity not included). Gift Cards can be purchase on-site or by phone order and mailed out. Unfortunately we cannot replace or refund a stolen or lost gift card.

Discounted Service Series: You may choose to prepay multiple services of your choice at a discounted rate. The series must be used within a designated time period – no exceptions.
Series of 5 (Expires 5 months from date of purchase) = 5% off
Series of 10 (Expires 10 months from date of purchase) = 10% off
Series must be purchased with same level of service provider (or pay the difference at time of service).

Gratuity: Unfortunately gratuity cannot be placed on a credit card, however, our staff can accept a personal check or, of course cash. For your convenience, a gratuity envelope is available at the front desk.

For Your Health and Safety: We request you disclose any medical condition, product usage or medication as there may be a contraindication to some services.

Return Policy: Unopened products may be returned within 14 days with the proof of purchase for store credit only.